Casino World Privacy Policy – Your Personal Data Protection in Detail

1Introduction

Welcome to Casino World. When you use our website or mobile app, certain information is naturally generated or provided by you directly. This Privacy Policy clearly explains what we do — and do not do — with that information.

Casino World believes your data belongs to you — we only retain what is necessary to provide our services. Collecting unnecessary data, selling it, or misusing it goes against our principles.

This policy applies to all Casino World services, including the website, mobile app, live chat, and email communications. Using any Casino World service constitutes acceptance of this policy.

2What Data We Collect

Casino World collects two types of data — information you provide directly, and information generated automatically.

Information You Provide Directly:

• Name, date of birth, and contact details (phone number, email) — collected at registration
• National ID or birth registration number — collected during KYC verification
• Payment information (mobile banking number) — collected during deposits and withdrawals
• What you write in support chat or email

Automatically Collected Data:

• IP address and device information (phone model, operating system)
• Browser type and language settings
• Pages visited and time spent, games played
• Date and time of logins and logouts
• Cookies & Session Data (details below)

3How your data is used

Casino World uses the information it collects solely for the purposes listed below. It is not used for anything beyond that.

• For account creation, verification, and management
• To process deposits and withdrawals
• To detect fraud, multiple accounts, and illegal activity
• To provide customer support and resolve issues
• To inform you about new promotions and site updates (only with your consent)
• To improve platform functionality and user experience
• To comply with legal obligations

Casino World never sells or rents your data to third parties for advertising purposes. This is an absolute, non-negotiable policy.

4Where and How Long Your Data Is Stored

Casino World's servers operate in secure data centers with 24/7 monitoring. All data is stored with 256-bit AES encryption.

• Your profile information is retained for as long as your account remains active.
• When an account is closed, certain data must be retained for a defined period (typically 5 years) in accordance with legal obligations.
• Payment information is not stored on Casino World's own servers — it is handled directly by the payment gateway.
• Support chat logs are retained for up to 6 months for quality control purposes.
• Data from inactive accounts is automatically deleted after 3 years.

5When and with whom your data is shared

Casino World does not share your data under normal circumstances. However, there are limited situations where sharing may be necessary:

• Payment Processors: Limited payment details are shared with bKash, Nagad, or Rocket solely to process transactions.
• Game software provider: For live casino games, session data (bet amounts, outcomes) is sent to the game provider's server. Your personal identity information is not included.
• Legal Authorities: We are legally required to share information in response to court orders, lawful requests from investigative authorities, or money laundering investigations.
• Fraud Prevention Services: Limited data may be shared with specialist security services for the purpose of fraud detection.

6Cookies & Tracking Technologies

The Casino World website and app use cookies — small data files stored in your browser that help the site recognize you.

Types of Cookies We Use:

• Essential Cookies: To maintain your login session and ensure security. The site cannot function properly without them.
• Functional Cookies: To remember your language preference, game settings, and low-data mode.
• Analytical Cookies: To understand which pages are used most — fully anonymous data, no personal information involved.

You can disable cookies from your browser settings, though doing so may affect certain site features. Casino World does not use tracking cookies from any external advertising networks.

7Your Data Rights

As a Casino World member, you have several rights regarding your personal data. Contact our support team to exercise any of these rights.

• The right to know what information Casino World holds about you
• Right to Request Correction of Inaccurate or Outdated Information
• The right to request deletion of specific data (where no legal obligation requires its retention)
• The right to opt out of promotional communications at any time
• Right to object to automated decision-making

8Protection of Children & Minors

Casino World is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Providing a date of birth at registration is mandatory, and accounts cannot be created by anyone under 18. If a user is found to be underage during a subsequent verification, their account will be closed and all collected data will be deleted.

A note for parents — if your child has accidentally created a Casino World account, please contact us immediately at support@casinoworld.click.

9Changes to the Privacy Policy

Casino World may update this policy as needed. Any changes will be reflected in the date shown at the top of the page. For significant changes, you will be notified in advance via your registered email or an in-app notification.

Continuing to use the service after a policy change will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request that your account be closed.