Casino World FAQ – Common Questions & Detailed Answers

Yes, Casino World lets you bet on many sports beyond cricket. Sports available in the Sports section:

• Football: You can bet on matches across major leagues including the Premier League, La Liga, Bundesliga, and UEFA Champions League. Markets include match result, total goals, first goalscorer, and more.
• Tennis: Coverage spans Grand Slam tournaments as well as ATP and WTA matches.
• Basketball: NBA and international basketball.
• Kabaddi & Hockey: Being popular sports across South Asia, these also have active betting markets.
• E-Sports: Betting is also available on CS:GO, Dota 2, and FIFA tournaments.

Casino World also offers live betting — place bets in real time while a match is in progress, with odds updating every moment. Log in to the Sports Betting section to see all ongoing matches and upcoming events.

KYC (Know Your Customer) verification is mandatory at Casino World before your first withdrawal. It's a one-time process — you won't need to repeat it. Here's what you'll need:

• National Identity Card (NID): Clear photos of both the front and back are required. Blurry or cropped images will not be accepted.
• Selfie: A selfie photo holding your NID clearly in hand.
• Payment Method Verification: The name and number on your bKash or Nagad account must match the name on your NID.

A passport or birth certificate is also accepted if you don't have an NID. A driving licence may be accepted in certain cases as well.

How to submit KYC at Casino World: Log in to your account → Profile → Verify Account → Upload your documents. Verification is usually completed within 12 to 24 hours. If there's an issue, support will notify you.

Casino World's policy allows only one account per person. Two members of the same family may each open a separate account, but certain conditions apply:

• Each person must have a separate NID and complete KYC verification using their own identity documents.
• Each person must use a different mobile number — the same number cannot be used across two accounts.
• Both individuals must have separate bKash or Nagad accounts.
• If two accounts are operated from the same device or IP address, Casino World may investigate. Providing a reasonable explanation usually resolves the matter.

What is strictly prohibited is one person operating two accounts. If discovered, both accounts will be permanently closed and balances may be forfeited. Casino World has a zero-tolerance policy on this.

Enabling Two-Factor Authentication (2FA) on Casino World makes your account significantly more secure. Even if someone has your password, they won't be able to log in without 2FA. How to enable it:

• Step 1: Log in to Casino World and click the profile icon in the top right corner.
• Step 2: Go to Account Settings → Security → Two-Factor Authentication.
• Step 3: Click the "Enable 2FA" button. Casino World will send an SMS OTP to your registered mobile number.
• Step 4: Confirm with the OTP. 2FA is now active.

With 2FA enabled, every login requires a one-time OTP sent to your mobile in addition to your password — without it, access is denied. You can also set up 2FA at Casino World using the Google Authenticator app, which is even more secure than SMS.

To disable 2FA, go to the same section and select "Disable 2FA". You'll need both your password and OTP to complete the process.

Yes, Casino World supports multiple languages. Bengali is set by default, but switching to English or another language is easy. There are two ways to change the language:

• While logged in: Look for the language selection icon (🌐 or "BN") in the top menu bar or at the bottom of the page. Clicking it will show a list of available languages.
• From Account Settings: Go to Profile → Account Settings → Language Preference, select your preferred language, and click Save. This setting will be applied permanently.

Casino World currently offers full support for both Bengali and English. Live chat support is also available in both languages. In most cases, changing the language takes effect immediately without needing to refresh the page.

Casino World's responsible gaming tools are accessible directly from your account once you're logged in. Here's how to activate them:

• Deposit Limit: Account Settings → Responsible Gaming → Deposit Limit. You can set daily, weekly, or monthly limits separately. Reducing a limit takes effect immediately; increasing it requires a 24-hour cooling period.
• Loss Limit: In the Loss Limit section in the same area, once you've lost a set amount, Casino World will automatically stop your gaming session.
• Session Time Limit: Setting a Session Limit will automatically log you out after a specified period of time.
• Cooling-Off or Self-Exclusion: The Self-Exclusion option lets you take a break from Casino World for anywhere from 24 hours to permanently. Permanent exclusions cannot be reversed.

Activating these tools can also stop promotional messages from Casino World. Responsible Gaming Pagehas a detailed step-by-step guide.